Technical support of Intersvyaz has been working with clients for almost 14 years and provides them with answers to all questions related to the operation and connection of equipment from Intersvyaz.

During this time, the main task of technical support for Intersvyaz is to provide assistance to subscribers. You can learn more about the features of technical support in this article.

How Intersvyaz technical support works

Technical support for customers who use Intersvyaz's services began its work in 2004. At first, the department consisted of only 4 people. But every year the number of employees has increased significantly and today more than 120 professional employees provide technical support to citizens.

Attention! The professionalism of technical support operators is confirmed by certificates, some employees have special awards and prizes, for example, the operator of the year, which is issued by the international organizer Crystal Headset.

The work of technical support consists in the distribution of customer calls by telecom operators depending on the city, as well as the category of the call (for ordinary customers and business persons).

Also, customers have the opportunity to contact technical support online. Thus, by calling Intersvyaz technical support, customers can get a professional answer from real professionals.

How to reach the technical support hotline

Intersvyaz

Complaints: 37
Resolved complaints: 19
Answered complaints: 0

Intersvyaz is one of the leaders in the number of apartments connected via Ethernet technology in the city of Chelyabinsk. In addition to Internet access, the company provides a wide range of services: cable TV, telephony, IP-TV, hosting, and much more. The company's subscribers also have access to many free services.

Complaints and reviews about Intersvyaz

[Invalid]

Today I contacted the company's technical support, the cable TV antenna stopped working. The specialist voiced a unique solution: if complaints are massively received at our address, then the technician will be there today, and if no one else calls, then he will only be there tomorrow! Class! As a client of the company, I am not very interested in the work schedule of technical specialists. Since I pay for the services of the company in full and on time, I would like to receive high-quality services in the shortest possible time, but how ...

[Invalid]

Good afternoon! Today, in my entrance (the city of Magnitogorsk, Lenin Ave., 47, apt. 89), work was carried out - they drilled walls and laid a cable. On the first floor there is my baby stroller (baby). When I went downstairs, I found that the stroller was all dirty, and both outside and inside the entire mattress was dusty. No one warned that work would be carried out, that it was necessary to remove / close the stroller. To return it to its proper form, it is necessary to carry out dry cleaning of the entire stroller, because there ...

[Invalid]

Since March 1, 2019, I have not used the services of Intersvyaz. Therefore, I turned in a chat to the company's employees about terminating the contract. The debt at the time of application was 40 rubles. They explained to me that I need a personal presence, it is also impossible to suspend the contract without paying the debt. At the time of the appeal, I was in the hospital, leaving the hospital, I hurried to the company's office to terminate the contract. The debt was already 170 rubles. Employees of the company refused to terminate the contract without paying the current debt. I consider the imposition of services by the Intersvyaz company illegal and the charging of fees for this is unreasonable.

[Invalid]

Hello! The bottom line is this: an old man-woman, 84 years old. called the intercommunication technical service to help set up a set-top box with the dvb-c format, while being a client of this company, as a result, one team arrived at first and said that it was necessary to change the cable, such as digital and analog are different things, they took 1.5 thousand and left. Next came the 2nd team of installers, they said that they didn’t know which section of the cable to change, 1 team had to determine, so they would change the whole ...

[Invalid]

Just terrible internet lately. And not only with me, I live in a hostel and everyone complains about the interconnection, it's simply impossible to feel that all 9 floors are connected to one modem. It’s elementary not even to open the page, I’m already silent about music or video. And it would seem that we live in the 21st century.

[Resolved]

Good afternoon! Tired of endless calls from Intersvyaz operators! "I'm not going to connect your internet!" And I personally told the operators! So, no, they keep calling me! I have dealt with both the good and the bad. Still, the calls continue. I no longer ask, I demand to stop calling me and delete my phone number from my database forever! I hope that the Intersvyaz company at least occasionally looks into this book ..)), and after reading my complaint, will take appropriate measures! If not, I will solve this problem in a different way.

[Invalid]

Through the efforts and persuasion of friends, I decided to refuse the services of Rostelecom. The application for connection to Intersvyaz was on June 18, but they did not connect, as it turned out there were no free exits of any kind. Was told to wait 3 business days if not urgent service. Received SMS about a new application for 21.06 from 11-13 o'clock in the afternoon. As a result, oh sorry, there is no place in the switchboard, we will eliminate it within an hour. Why did you guys take 3 days? Nobody forced you to set a deadline of three days, but they made me wait at home in vain! Eventually...

[Invalid]

Hello) the problem is that I was connected to the Internet not to my apartment, but to a neighbor, Krasnopolsky Prospekt 11, kv68, and I have kv 69, (some misunderstandings came out) and they can’t do the transfer during the day (from morning to late evening) they say that you only need to leave an application for the day) but since I do not have a normal working day, I cannot determine whether I will be at home tomorrow or not) how to solve the problem?

This company is cheating its customers. On January 18, unilaterally changed the tariffs. We paid 700 rubles for 6 months, although we received services for a tariff of 400 rubles. The operators said that we have a lot of such customers who do not know that the attack + tariff is no longer there, they are smiling. I.e. Intersvyaz with a calm mind takes money without providing a service. Referring: see our news yourself, we do not notify. Since May 10, the issue of recalculation has not been resolved, they said by phone that the money will not be returned to you ...

Terrible job!

Terrible job! 05/09/2018 I left an application for connection at the address Chelyabinsk, st. Pugacheva 59 on May 10, 2018 from 18.00 to 20.00. with a preliminary call from an employee one hour before arrival. At 19.00 I called to clarify the time of arrival of the employee, to which the operator answered me: - wait, they will come to you within an hour, they will connect not far from you. ...my wait lasted until 20.00 At 20.00 another operator told me that he could not get through to the technician and my application supposedly "hangs" from 19.00...

Already tired of digital TV from the company. You need to reconfigure the channels. I don't know what they are changing. But at me periodically nekazhut that alone. That other channels. Channels give out such an icon as in the photo. And they stop calling. The carousel children's channel has not been shown on CTV for more than a year. And cartoon too.

The Intersvyaz company without permission connected to the intercom (it is serviced by another company) so calls and imposes intercom services - remove your equipment - most of our grandmothers who do not have smartphones are in our stairwell, in addition, we also use another Internet provider Where are you take our phones - it's against the law

[Invalid]

Turned on the TV. When connecting, even no one said that a receiver is needed for normal operation! Okay, by experience, we found out yesterday that we have to buy it! The specialist Alexander first named the price of 1200 rubles, we agreed. Then we agreed on the time, I immediately indicated that the time from 18.00 to 21.00 suits me. Delivery costs 300 rubles, with connection 600 rubles. I agreed that I will pay 600 rubles. And suddenly the receiver, while we agreed, went up in price, became 1600 rubles. Okay, I ate it!...

[Invalid]

Channel Russia 1 works intermittently, sound and image constantly disappear. It is impossible to watch, especially in the evening. Please explain the reason and, if possible, correct the situation. I hope that my complaint will not be ignored. I'm waiting for a competent answer.

[Invalid]

Good afternoon. I can't access some resources on the Internet due to Roskomnadzor's blocking. Since we are a Swedish country and officially there is no censorship (censorship is prohibited by a document that has the highest legal force - the Constitution), I want to refuse the services of Roskomnadzor for filtering the Internet for services provided under an agreement with the company. Please add my address to the exceptions so that Roskomnadzor blocks do not affect me.

For more than 10 years, Intersvyaz has been providing uninterrupted Internet connection and providing communication services to residents of the South Urals. In 2011, the company received the status of a provider of federal significance and today provides high-quality modern communications 16 cities in the Urals.

The company is focused on ensuring that residents of the Urals can use quality services and use the latest technology in this area on a par with residents of the capital and nearby large centers.

You can enter the official website upon request from any search engine or via a link that takes the user immediately to the main page of the site.

By default, the system selects the Chelyabinsk region, but if necessary, you can select another city from the list of those where Intersvyaz provides its services.

Services provider Intersvyaz private individuals

Almost everyone uses the Internet today - both for work and for personal entertainment purposes, and uses it as a means of communication. He has become so firmly established in our lives that it is much easier to survive the absence. hot water than not having an internet connection.

Because of this, television occupies a smaller part of our lives, but given that television has become more progressive compared to what it was 10 years ago, today the concept of “watching TV” has a much broader meaning.

Internet from Intersvyaz

Internet tariffs from Intersvyaz involve 3 options for conditions (arranged in ascending order of cost and speed of the Internet):

Victory.
Smile.
Attack Premium.

Under the terms of each of the three tariffs, the Internet is provided unlimited, the difference is only in the speed with which files will be downloaded and pages loaded.

Note! Below, under the presented Internet tariffs, there is a link "What is included in the connection". When you click on it, a drop-down list of services that are included in the connection package appears: departure of the brigade, setting up settings for using the Internet from Intersvyaz, and also provides the opportunity to use the Oslik file exchange system.

The "Hardware" tab on the "Internet" page contains wi-fi routers and an adapter that can be purchased from a provider to set up a wireless Internet connection. By clicking the "Details" button for each device, you can get acquainted with its technical characteristics. Some devices can be purchased in installments.

In addition to the usual conditions for the provision of services and the sale of equipment, the provider also provided for promotional offers, which can be found by going to the “Promotions” tab at the link. Promotions provide for the receipt of services or equipment either on preferential terms or as a gift. To get more detailed conditions of any of the current promotions, you need to go by clicking on the block corresponding to a particular one.

Television from Intersvyaz

Internet provider Intersvyaz offers digital television services within one main channel package.

But in addition to the main one, you can choose one of the 4 proposed thematic channel packages: adult (18+), men's channel package "Egoist", football package and a package of films and series in HD quality.

Packet channels, which are connected in addition to the main one, are paid separately.

To use the digital television service, the user must have special equipment. It can be built-in (for modern plasma TVs) or plug-in (for older models designed for analog TV). Below, under the proposed tariffs, there is a link, expanding which, you can find out what kind of equipment you need.

The ISbox tab contains a set-top box that the provider offers users for temporary operation. The subscription fee for using the set-top box is 49 rubles per month, provided that a deposit of 2480 rubles has been paid for this set-top box.

You must return the prefix no later than one year later. Provided that it has remained in proper form and working condition after this time, the security deposit is returned in full.

Modern digital set-top boxes allow you to turn an ordinary TV into a powerful device with Internet access, the ability to search for movies and TV shows using voice search, as well as free access to the archive of TV shows - that is, if you missed some episode of the program of interest, then within a certain number of days, there is still an opportunity to find this issue in the archive and watch it.

Equipment for high-quality viewing of digital television on the website of the Intersvyaz company can not only be rented, but also purchased.

Important! When using equipment for watching digital TV channels, you need to conclude an additional contract with the provider.

On the television page, you can watch the TV program, as well as a list of channels that are included in a particular tariff package.

Package offers from Intersvyaz

On the "All Inclusive" page, it is possible to connect a comprehensive offer of Internet + digital TV, which is provided in three tariffs (similar to the tariffs for providing an Internet connection).

Ways to connect the Internet and TV

In order to connect the Internet, digital TV or one of the complex packages, you need to click the "Connect" button on the selected tariff. The same applies to the choice of equipment for purchase.

After choosing the appropriate tariff and pressing the "Connect" button, the system will redirect you to the application form, where you will need to enter your phone number.

You can also contact any customer service center to draw up an agreement and connect a suitable service package.

Additional services

Additional services include: installation of a licensed version of Dr. Web, obtaining a static IP address, using Streets Online, Interactive Maps, Virtual City, Free wi-fi, secure Internet and others.

Also one of additional services, which is always connected when making an agreement for an Internet connection, is the possibility of using the resource for exchanging files "Donkey".

This is a program in which all users can see each other, search for some files (for example, movies or music) from each other and share them.

The program is constantly updated, and on the website of the provider Intersvyaz you can download the most current versions for operating systems Windows and macOS.

Very convenient is the application "Free wi-fi". It allows you to quickly find points with free wi-fi connection in the city and connect to them for free. The Streets Online application allows you to connect to street cameras and monitor the situation, for example, regarding traffic jams.

The "virtual city" is designed so that city residents can not only communicate with each other, but also participate in the social life of their locality, for example, by participating in city forums and surveys.

Methods of payment for services

There are several ways to pay for communication services from the Intersvyaz provider. The most convenient, fastest and easiest of them is, of course, payment online on the site or immediately from Personal account.

To pay for Internet or digital TV online, you need to click on the "Pay Now" link next to the button to go to the Personal Account login form; from the "Home" section, follow the link "Payment online" or use the direct link. Each method redirects the user to the same payment page.

For payment, you can use any details: your phone number, personal account, login or address at which the service is connected. Since all these data are interconnected, the system will accurately determine which account is replenished.

After entering the selected details, you need to click the "Proceed to payment" button. Then you just need to follow the prompts of the system - at the end of the procedure, it will ask for confirmation of payment.

You can also use other methods to pay for TV or Internet connection. All of them are also presented on the site in the "Other payment options" tab. These include payment through a branch of Sberbank of Russia, at Customer Service Centers, through the City or Svyaznoy system.

An interactive map is also attached, which shows all points in the city where you can pay for Intersvyaz services. The map has the ability to filter out only one method of interest.

Benefits of using

The main advantages of using services from Intersvyaz are the reliability and quality of the connected connection. The reputation of the company has been formed over the years, and the status of a federal provider is only once again confirms this. The Personal Account system allows you to track the status of your account and change tariffs according to your needs and preferences.

Thus, quality combined with ease of use and reasonable prices, which leads to an expansion of the client audience, are the best recommendations for those who have not yet connected to this provider.

Intersvyaz, the leader of the telecommunications market in the Southern Urals, has presented the first application for doctors. Chelyabinsk pediatricians have already successfully tested it. Now doctors can see incoming applications, changes in them in real time, and also open the doors to the patient's entrances if they are equipped with a "Telephone" or "Smart doorphone" from Intersvyaz. As soon as the application is completed, access to the entrance is automatically closed. This unique solution is designed to speed up the work of doctors and make it easier for patients to receive medical services. In the near future, the service will be supplemented with a number of new useful functions for doctors and will be available in other cities where the company operates.

Teachers of the Korkino School of Arts clean up the mess

Subbotniks began at the Korkino School of Arts after a large-scale renovation. Thanks to regional assistance, the institution has repaired the roof, replaced window blocks, and it is planned to replace the lighting in classrooms. Employees and their assistants put things in order at the school by September 1.

Chelyabinsk residents are invited to a tango flash mob

On August 17, at the railway station of Chelyabinsk, the action "All-Russian tango flash mob" will be held, in which all big cities Russia. As part of the action, it is planned to perform dance couples to the accompaniment of the Argentine tango orchestra.

From Chelyabinsk to Yekaterinburg in 1 second: Intersvyaz connected the capital of the Urals to the Internet of things

Intersvyaz, the leader of the telecommunications market in the Southern Urals, installed the first LoRaWAN base station in Yekaterinburg. The wireless network has been deployed specifically for the operation of one of the largest management companies in the city, which has hundreds of common house meters in its fund. Their remote survey will help not only to quickly collect the necessary data, but also to respond to emergencies in a timely manner. In test mode, 3 general house heat meters are connected to the station, all readings from them are transmitted to a certified digital platform“Interconnection. Smart City.

Korkintsy are invited to the aviation festival in Kalachevo

August 11 at 11 a.m. South Ural residents are invited to the aviation festival “55th Anniversary of the Aerodrom state aviation Chelyabinsk Kalachevo. A great entertainment event for the whole family will take place at the airfield. Each guest of the holiday will be able to participate in games and competitions.

An ancient dwelling was investigated in the Chelyabinsk region

The fifth field season of archaeological research of the fortified settlement of Levoberezhnoye, one of the most interesting objects of the Trans-Ural "Country of Cities", has ended. Among the interesting finds are arrowheads, a bronze awl, quartz and flint pebbles.

One hundred million for the family budget: South Ural residents will save on rent

Residents of the Chelyabinsk region will save over one hundred million rubles on intercoms thanks to Smart Intercoms from Intersvyaz. The leader of the telecommunications market of the Southern Urals has approved a corresponding letter of guarantee with an official position regarding the pricing policy of the new intelligent system. According to him, the cost of the subscription fee will not increase.